Q: What if I want to cancel the order right after payment?
A: If you would like to change your order, please contact antank-service@hotmail.com as soon as possible.
Q: What is your return policy?
A: Antank provides free return within 30 days, counting from the date of delivery of tracking information.
Q: How do I request a return?
A: Please follow the steps below to return a product:
1. Please contact us via email at antank-service@hotmail.com with your order number and reason for return (any product shipped to us without return authorization will be returned to the customer at their expense).
2. We will reply to you via email to confirm product status. It is the customer's responsibility to help provide the information we need (picture). Then we will give the return instructions and the return number.
3. Ship your unused products in their original packaging to the address specified in our email.
4. Note: Antank will only bear the return freight if the return is for defective products, inaccurately described products or incorrect orders. Whether the product is defective depends on the information provided by the customer (picture).
Q: After returning a product, when will I see a refund in my account?
A: After receiving and checking your returned product, your refund will appear in your account within 3 to 5 business days. Please note that refunds will be subject to the PayPal policy used for payment.